Frequently Asked Questions
Find answers to common questions about our character fashion and accessories
How do I determine the right size for apparel?
Please refer to the 'Size Guide' link on each product page for detailed measurements in both inches and centimeters.
Are the products authentic LINE FRIENDS merchandise?
Yes, all items sold on our official store are 100% authentic, licensed LINE FRIENDS products.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. Please contact customer support within 30 minutes of placement to request changes.
Do you restock items that are sold out?
Many of our fashion collections are limited edition. However, you can sign up for 'Back in Stock' notifications on the product page.
How should I care for my character-printed clothing?
We recommend washing garments inside out in cold water and air drying to preserve the quality of the prints and fabrics.
Do you offer international shipping?
Yes, we ship to over 80 countries worldwide. Shipping costs and delivery times vary by destination.